Criminal Defence Solicitors

At Grange Law Limited we aim to provide the best possible service to our clients and, in order to do this, we need to know from you if you feel dissatisfied.  Should you have any occasion to feel unhappy about our service, or about the bill, please let us know straight away and we will discuss this with you.  Should you wish to make a complaint, our Client Care Director, Mr Harjit Dosanjh is the person who deals with these matters. He will be prepared to meet with you to discuss your complaint. If it is inappropriate for Mr Dosanjh to deal with the complaint, Mr Robert Langton will be able to deal with the matter and meet with you should you so wish. We have a procedure in place which details how we handle complaints which is available upon request.

If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers. 

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

The Legal Ombudsman’s contact details are: - Telephone: 0300 555 0333 Minicom: 0300 555 1777 Website: www.legalombudsman.org.uk Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

You also have a right to complain about or challenge your bill by applying for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not consider a complaint about a bill, if you have applied to the court for assessment of that bill.

The Solicitors Regulation Authority (SRA) can help you if you are concerned about a solicitor’s behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can find information about raising your concerns with the SRA at www.sra.org.uk in the ‘For the public’ section.

Category which best describes your role 

Director 1 

Solicitor 1

Age

Director 35-44

Solicitor 55-64

Gender 

Director-Male 

Solicitor-Male 

Is the gender you identify as the same as registered at birth 

Director-Yes 

Solicitor-Yes 

Education

Director-State school (not selective) 

Solicitor-State school (not selective) 

Parents attend University 

Director-No 

Solicitor-No 

Main household occupation of Parent when under 16 

Director- Routine, semi routine

Solicitor- Senior, Middle or Junior Manager

Caring Responsibilities for child under 16

Director-Yes 

Solicitor-Yes